hen faced with adverse circumstances
most people will muddle through but some will deviate from the norm doing
much better or worse than normal. Those that do worse than normal are
called negative deviants and are what we normally think of when we think
of deviants. However there are also people who thrive in the most
disadvantageous situation. These are the positive deviants and much can be
learned from them.
So why are they succeeding while others fail. The Fundamental Attribution
Error leads people to leap to the conclusion that positive deviants are
simply better or that they have a hidden advantage or that they are
cheating. However the usual explanation is they have different
perspectives, approaches, tactics, strategies and/or attitudes. Things
that could be copied by their less successful brethren.
Reasons Successful Strategies Don't Spread
Why aren't the successful techniques of positive deviants not copied by
their underperforming peers.
There are several reasons.
Lack of Communication
There has been a bit of work in this area, both in how to improve
communication and what hinders it and what encourages it.
This is a well known effect where workers sitting near high performer also
have increased performance, lending weight to the notion that the ability to
succeed can be learned.
Are both methods to share success strategies between peers.
A systematic discipline to spread this kind of information in an
organised way.
Motivation to Learn
Unfortunately the people who seek out information by deliberately hang
out with high performers to get tips or attend events to develop
professionally are also the kind of people who are likely to already be positive deviants.
Preconceived Ideas
Why would you bother learning a better way when you already know the best
way? There is often an obvious conventional common sense way of doing
things; the way people who are getting average results are doing it.
Unfortunately conventional wisdom is often more conventional than wise, and
common sense is more common than sensible. Those who are getting unusual
results are unlikely to be using the usual methods. There is a reason that
the first step in learning a new discipline is often unlearning
everything you learned as a layperson. High performers may even be
criticised or viewed with suspicion for not doing things the
proper way. This effect will be greatly magnified if the high performer
belongs to a minority.
Conformity
People feel a need to belong. Sharing beliefs and activities is a way to
achieve this, bucking the trend can feel uncomfortable.
Doing something different can also be risky. If you follow the herd and
fail then at least you can point to others and say they did not succeed
either. However if you attempt change and fail you are on your own.
The difference between a odd ball and a leader is that
all important first follower. However if your follower is also marinized or low status you may still
have trouble getting traction.
>Fundamental Attribution Error
If you believe it is all down to talent then you are not going to be
experimenting, innovating or capturing others strategies. This harks back to
the growth mindset.
Combatting the Savior Complex
When faced with people in trouble the temptation is to parachute in and rescue
them using your own knowledge and experience. However techniques and
strategies don't always transfer between situations. World nutrition is full
of failures were NGOs failed to listen to locals and introduced crops that
were eaten by local pest or worse had the opposite problem and spread out of
control. And even if you do have the solution unless you make listening your
first step you are not going to have the buy-in to make your solution work.
The people at coalface usually know the solution to their problems, its just
that, this knowledge is unevenly distributed.
Positive Deviancy in the Real World
The Case of the Well Fed Child
The original and most famous example of leveraging positive deviancy for
impact was Jerry and Monique Sternin's work with Save the Children in
Vietnam in the 1990s.
Having insufficient funds and facing hostility from the Vietnamese
government, they turned their disadvantages into an advantage by embracing
the need for an unconventional approach. They conducted a health survey of
a poor village measuring the well being of the children of poor families.
They identified multiple positive deviants, families that despite being
the poorest of the poor still managed to keep their children healthy.
Talking with these families the Sternins identified three factors that
would allow any poor villager too keep their children well nourished. They
recruited these parents as teachers and distributed this knowledge through
free cooking events. Having the cooking ingredients (which only cost the
time to gather them) be the price of admission both kept costs low and
became a important part of the lesson.
Malnutrition fell dramatically in the area covered by the Sternins'
program and the skeptical Vietnamese government was won over.
Follow up studies showed a long term improvement on children's health
long after the program ended.
Positive Deviancy in My Own Career
The Case of the Speedy Data Processor
Many years ago I was working in the geophysical survey industry
writing software to transform geophysical data into a visual form (a
map) so that experts could identify possible mining sites. My
software was used by data processers, while most of the data
processers were taking 5-6 hours to produce a map, there was one
that was completing maps in almost half that time.
The data processers used a series of utilities selected from a
suite of applications build and maintained over decades. These
applications were applied to very large datasets for that time,
therefore long run times weren't unexpected. Much of the
functionality of these applications was only necessary in a small
percentage of use cases. The speedy data processer was using
configuration options to turn off unnecessary processing. The
other data processers were unaware of these options and even when
they were aware of them they tended to leave the options on 'just
in case'.
I went though the processing steps one by one, optimizing some,
changing some from default on to default off, and removing many
that the domain experts identified as obsolete. The most time
intensive application went from taking three hours to finishing in
twelve minutes. I reduced the end to end process by more than a
factor of three.
This improvement was made possible because as I was working in
the map room I noticed one of my co-workers was twice as
productive as the others and asked the right questions.
Articles
Videos
Books
The Power of Positive Deviance
by Pascale Sternin & Sternin
Lack of Communication
